Privacy Policy

🔐 CocoKindle Privacy Policy. UK GDPR Compliant

This Privacy Policy explains how CocoKindle. "we". "us". "our". collects. uses. and protects your personal information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

CocoKindle is built around comfort. connection. and craft. We take your privacy seriously. This policy explains what personal data we collect. how we use it. how we protect it. and your rights.

1. Information We Collect

We collect personal data when you interact with our website. For example when you:

  • Browse or shop on our site
  • Place an order
  • Subscribe to our newsletter or marketing
  • Contact us through email. forms. or social channels

The data we may collect includes:

  • Full name. to identify and process your order
  • Email address. for order updates and communication
  • Postal address. for shipping your order
  • Phone number. to resolve delivery or order queries
  • Payment details. securely handled via third party providers such as PayPal or Stripe
  • Technical and usage data. IP address. browser. device type. pages viewed. clicks. interactions. collected through analytics tools such as Meta Pixel and wetracked.io

2. Lawful Basis for Processing

  • Contract. to fulfill and deliver your order
  • Consent. for marketing emails or cookies that require opt in
  • Legitimate Interest. to improve our website. advertising performance. and fraud prevention
  • Legal Obligation. where required by law. such as accounting or tax

3. How We Use Your Data

  • Process and fulfill orders
  • Provide customer support and communication
  • Send relevant marketing emails. only if you have opted in
  • Improve site experience and advertising performance
  • Detect and prevent fraudulent activity

We use tracking data. including Meta Pixel and wetracked.io. to measure advertising performance and understand how visitors interact with our products.

4. Cookies and Tracking

We use cookies. pixels. and similar technologies for site functionality. analytics. and personalized marketing. This includes Meta Pixel and wetracked.io.

For details see our Cookie Policy.

5. Data Sharing

We share data only with trusted partners essential to our services:

  • Payment providers. PayPal. Stripe
  • Delivery partners
  • Email and marketing services. for example Mailchimp
  • Analytics and advertising platforms. Meta. Google Analytics. wetracked.io

We may upload hashed email data to platforms such as Meta to create custom audiences in line with their privacy frameworks.

If data is transferred outside the UK. we use appropriate safeguards such as Standard Contractual Clauses.

6. Data Retention

  • Order data. up to 5 years for tax and compliance
  • Marketing data. until you unsubscribe
  • Tracking and analytics. up to 180 days. or as defined by Meta and wetracked.io

Deletion requests are handled in line with UK GDPR and our legal obligations.

7. Your Rights

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object. including to marketing
  • Right to withdraw consent at any time

To exercise your rights. please use our Contact Us page.

8. Security

We use HTTPS and SSL and we work with PCI compliant payment providers. No method of transmission is perfectly secure. We take reasonable measures to protect your data.

9. Children’s Data

Our website is not intended for individuals under 16. We do not knowingly collect data from children under 16. If we learn that we have done so without verified parental consent. we will delete it promptly.

10. Changes to This Policy

We may update this policy. Changes will be posted here with a new revision date.

Last updated. June 2025

11. Contact Us

If you have questions or wish to exercise your rights. please use our Contact Us page.